Refund policy

At Solera, we want you to feel confident and satisfied with every purchase. Our return policy is designed to make your experience simple, clear, and transparent.

1. Return Period

You may request a return within 7 days from the date you receive your order, subject to applicable Egyptian consumer protection laws and regulations.

2. Try Before You Open

Every Solera fragrance order includes a 3ml tester, allowing you to experience the fragrance before opening the main perfume bottle.

We strongly recommend trying the tester first. If the fragrance is not right for you, you may request a return without opening the main perfume bottle, subject to the applicable return conditions and laws.

3. Return Conditions

For returns based on personal preference, the following conditions apply:

The main perfume bottle must remain completely sealed, unopened, and unused.
The original packaging should be returned in its original condition.
The included 3ml tester may be opened and used to test the fragrance.
The return request must be submitted within the applicable return period.
These conditions do not limit or affect any mandatory rights granted to consumers under applicable Egyptian law.

4. Return Shipping

For returns based on personal preference, the return shipping cost may be the customer's responsibility, where permitted by applicable law.

If the product is defective, damaged upon delivery, or different from the product ordered, Solera will handle the return in accordance with applicable consumer protection laws, and the customer will not be charged for the return due to the defect, damage, or error.

5. Refunds

Once the returned product is received and inspected, Solera will confirm whether the return meets the applicable requirements.

If the return is approved, the refund will be processed through the original payment method whenever possible, in accordance with applicable laws and regulations.

The time required for the refund to appear may vary depending on the payment provider or financial institution.

6. Opened or Used Main Bottles

Due to the nature of our fragrance products, opening or using the main perfume bottle may affect its eligibility for return where the law permits such a restriction.

This is why every Solera order includes a 3ml tester, allowing you to experience the fragrance before opening the main bottle.

Nothing in this policy limits any mandatory consumer rights provided under applicable Egyptian law.

7. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect product, please contact Solera Customer Support as soon as possible after receiving your order.

To help us resolve the issue quickly, please provide your order number along with any relevant photos or information.

We will review the issue and provide the appropriate remedy in accordance with applicable consumer protection laws.

8. How to Request a Return

To request a return, please contact Solera Customer Support and provide:

Order number
Reason for the return
Relevant photos or additional information, if applicable

Our customer support team will review your request and guide you through the return process.

9. Legal Rights

This policy is intended to clarify Solera's return procedures and does not waive, restrict, or replace any rights or protections granted to consumers under applicable Egyptian laws and regulations.

In the event of any conflict between this policy and any mandatory consumer protection law or regulation, the applicable law will prevail.